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Problem Solving

Service

Overview

Scope

Capabilities

Process

Use cases

FAQ

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Understand the business problem first, then design the right technical solution.

What this service is

A structured way of working through a business problem: understanding what is actually happening, weighing the options, and recommending a digital or technical solution that fits — before, or instead of, committing to a build.

Not every problem arrives with a clear brief. Sometimes a business knows something isn't working — slow processes, disconnected tools, unclear data — but not what to do about it.

Problem solving at LINIARITY is practical and structured: define the problem, understand the constraints, weigh the options, and recommend what suits the business. The answer might be a build, an automation, a change of approach — or a decision not to build at all.

What it can cover

  • Clarifying the problem and its causes
  • Comparing options and trade-offs
  • Recommending a practical path forward
  • Discovery
  • Analysis
  • Options
  • Recommendations

Areas of work

  1. Problem definition

    Turning a vague frustration into a clear statement of what needs to change.

  2. Process and system review

    Looking at how things work today to find the real causes, not just the symptoms.

  3. Option analysis

    Comparing possible approaches, including their costs, risks, and trade-offs.

  4. Solution design

    Outlining what the chosen solution would involve and how it would fit the business.

  5. Roadmap and next steps

    A clear, ordered plan for what to do first — whether or not LINIARITY builds it.

How we approach it

  1. Define

    Agree what the problem is, who it affects, and what a better outcome would look like.

  2. Investigate

    Review the current process, systems, and information to find what's really driving it.

  3. Compare

    Set out the realistic options side by side, with honest trade-offs.

  4. Recommend

    Present a clear recommendation and the practical steps to act on it.

Where it's useful

  1. An unclear brief

    For example, when something clearly needs to change but it isn't obvious what to build.

  2. Build, buy, or adapt?

    For example, deciding whether a need is better met by custom work or an existing tool.

  3. A process that has grown complicated

    For example, untangling steps and tools that accumulated over time.

Common questions

Is this a separate engagement from building?
It can be either. Some businesses want a recommendation only; others continue into a build. How it's structured is agreed up front.
What do I need to bring?
A description of what isn't working and whatever context you have. The structure comes from the process.
Will the recommendation always be to build something?
No. The right answer is sometimes a simpler change, an existing tool, or waiting.

Know something's wrong but not what to do?

Start by describing the problem. Working out the solution comes next.

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